Showing posts with label Bloomingdale's. Show all posts
Showing posts with label Bloomingdale's. Show all posts
Sunday, January 31, 2010
The Cranky Shopper- Part Eleventy Three
Strange things happen when you are just twenty five minutes away from Bergdorf Goodman. The place I regularly call "my local mall" isn't your average Jersey strip mall. The Shops At Riverside, formerly known as Riverside Square, is where you can find an Hermes boutique as well as a Tiffany store, Louis Vuitton, Burberry and other pretty nice options to spend a not-so-small fortune. There are also two department stores: Bloomingdale's and Saks Fifth Avenue. Neither would be considered as slummin' it.
I went makeup shopping last week. There were a couple of items I already knew I wanted and a few others I wanted to check in person before making decision. And, of course, there's research. After all, I'm here to try stuff so you don't have to.
Online swatches, photos and reports from fellow bloggers have left me undecided about the Giorgio Armani spring collection. The palettes and most of the colors seemed several degrees too light, but I had to try them on skin first, so I headed to Saks. There were four SAs in attendance at the counter, something that rarely happens- the place is deserted more often than not, so I expected to be helped and get some good suggestions. However, all four ladies were busy doing their own makeup, often blocking my access to the products. One of them informed me that they were getting ready for a special event at the country club, which apparently required piling on the eyeliner. I finished testing and swatching, considered buying one of the palettes, but as I just couldn't catch the attention of any of the SAs, decided to move on and go to Bloomingdale's.
I wanted to decide between two colors of the new Guerlain Rouge G Le Brilliant and to have a good look at the new version of pressed Meteorite powder. I already knew I should avoid the new eye shadow quad for spring. That black violet color makes me look like I got a shiner, which the SA agreed would not be a good thing. Instead, she suggested I tried one of the regular quads, which had a gorgeous teal with some more questionable silvery shades. Since I wasn't too sure about it, I asked the SA to show me how to apply and make it work.
She was very nice and friendly, just chatty enough and a complete opposite to the four Armani ladies with the eyeliner of doom. I sat happily in the uncomfortable high chair and expected some magic. It is Guerlain, after all. Red flag number one appeared immediately, when the SA didn't bother to remove my makeup. I was wearing Chanel Black Jade eyeliner with eye shadows from the Kashka Beige spring quad mixed with a Shu Uemura something or other. It was a pretty neutral look, but you still couldn't miss the fact I was already wearing a full face of makeup.
Wielding her brushes, the SA told me enthusiastically about the training seminar she had the previous day at the Guerlain Spa, how well the company treats the employees and how lucky she felt to work there. It was nice to hear, really, and I was concentrating on the conversation more than on some strange looks I got from passers by on their way to the YSL and Laura Mercier counters. When she was done with my eyes and took a minute to help another customer and bring some blush and bronzer I looked in the mirror and was horrified.
First, there was a ton of teal and silver fallout on the apples of my cheeks. I'm quite familiar with Guerlain eye shadows and have never seen them create such a royal blue mess. My half educated guess is that the eye color was applied with the wrong brushes. I wish I paid more attention from the beginning so I could know for sure. But that can always be cleaned up. The problem was what used to be my big brown eyes now lost in a sea of teal and blue that were smudged all over and not necessarily in the most symmetrical manner. Hideous doesn't even begin to describe it. When the SA got back to me I requested she'd clean and tone it down significantly, which she tried, but the rich pigments weren't cooperating too well. Some makeup remover and frantic smudging later I was left with a little less teal which was still way too much. She tried to blend it with some peach toned base only to create a bigger mess before deciding the problem was lack of balance between my pale face and the dark eye. So to balance things out she fetched a blush in a scary red tone and some bronzer and proceeded to try and find my cheek bones.
Crusty the Clown was looking back at me from the mirror.
I thanked the SA for her effort, paid for the items I intended to purchase in the first place and escaped into the darkness and the snow flurries.
Then I couldn't remember where exactly I parked my car.
Labels:
Bloomingdale's,
Giorgio Armani,
Guerlain,
makeup,
Saks,
shopping
Tuesday, November 25, 2008
The Cranky Shopper Returneth

I couldn't help it. My curiosity got the better of me and I found myself in front of the Yves Saint Laurent counter at Bloomingdale's looking for the black gloss. I had to see it for myself and try it on. But the first obstacle in my way was the deserted counter. No SA was to be found. Left to my own devices I started playing with the YSL HolidaySet: The Bow Collection and was quite impressed. I liked just about everything they had there, especially the four color eye shadow palette: rich pigments, the softest texture and just perfect colors. I decided to get it and probably also the Golden Burgundy gloss.
But where was the sales assistant?
A lady from the Guerlain counter was efficient enough to go and locate the YSL guy, who was deep in conversation somewhere around the Dior area. He wasn't happy about being disturbed. I asked about the black gloss. Sure, he said, producing a golden box from a drawer, but we don't have a tester and I can't open one.
Seriously? Am I supposed to blind buy a black lip gloss without actually seeing it in action?
The guy shrugged. We don't have a tester yet.
Do you sell many of these without a tester? Do you know how it's supposed to look?
Another bored shrug.
No "hopefully we'll get a tester next week/after the holiday/when Santa comes". No "leave me your number and I'll call as soon as we have one". No "Can I show you the Holiday Collection?". He was eager to get back to his conversation.
Guess who didn't get my business?
That's why they invented online shopping. There aren't any testers, but also no attitude.
But where was the sales assistant?
A lady from the Guerlain counter was efficient enough to go and locate the YSL guy, who was deep in conversation somewhere around the Dior area. He wasn't happy about being disturbed. I asked about the black gloss. Sure, he said, producing a golden box from a drawer, but we don't have a tester and I can't open one.
Seriously? Am I supposed to blind buy a black lip gloss without actually seeing it in action?
The guy shrugged. We don't have a tester yet.
Do you sell many of these without a tester? Do you know how it's supposed to look?
Another bored shrug.
No "hopefully we'll get a tester next week/after the holiday/when Santa comes". No "leave me your number and I'll call as soon as we have one". No "Can I show you the Holiday Collection?". He was eager to get back to his conversation.
Guess who didn't get my business?
That's why they invented online shopping. There aren't any testers, but also no attitude.
Labels:
Bloomingdale's,
customer service,
lip gloss,
makeup,
shopping,
YSL
Tuesday, February 12, 2008
The Return of the Cranky Shopper

I know I promised a series of pretty things, but before I go back to that there's some grumpiness that needs to be addressed. Let's get this out of the way:
Last week as I was packing my bags for vacation, I realized that I'm almost out of Secret de Vie. I usually order it online when there's a good offer or beauty event, but I had no time for that. So I headed to the nearest LancĂ´me counter, which happens to be in Bloomingdale's. I took all of a 30 seconds of the sales assistant time and dropped a hefty sum. You'd think it would make the SA eager to give me samples, but then you'd be wrong. the only thing she put in my shopping bag was the receipt, and I was in no mood to ask for swag (ha!).
Semi-cranky but satisfied with my accomplished mission I went into the mall to see what's new. First stop was J. Crew. Now, I'm a loyal customer and shop there for basics like cashmere sweaters, white t-shirts and I usually love their skirts (the a-line minis are particular favorites), but what gets to me every time is the creative use of pins on their mannequins. Seriously, if even their employees realize that the cut of their jackets, shirts and dresses is so bad it needs to be pinned and altered to look attractive, can't they send word to the designers? Clothes that fit right would make everyone happy.
Last week as I was packing my bags for vacation, I realized that I'm almost out of Secret de Vie. I usually order it online when there's a good offer or beauty event, but I had no time for that. So I headed to the nearest LancĂ´me counter, which happens to be in Bloomingdale's. I took all of a 30 seconds of the sales assistant time and dropped a hefty sum. You'd think it would make the SA eager to give me samples, but then you'd be wrong. the only thing she put in my shopping bag was the receipt, and I was in no mood to ask for swag (ha!).
Semi-cranky but satisfied with my accomplished mission I went into the mall to see what's new. First stop was J. Crew. Now, I'm a loyal customer and shop there for basics like cashmere sweaters, white t-shirts and I usually love their skirts (the a-line minis are particular favorites), but what gets to me every time is the creative use of pins on their mannequins. Seriously, if even their employees realize that the cut of their jackets, shirts and dresses is so bad it needs to be pinned and altered to look attractive, can't they send word to the designers? Clothes that fit right would make everyone happy.
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